Terms of Service

1. Agreement to Terms

Welcome to SelfMD.ai ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our healthcare platform, website, mobile application, and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.

IF YOU ARE USING THE SERVICE ON BEHALF OF A MINOR, YOU REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND THE MINOR TO THESE TERMS.

2. Healthcare Services and Limitations

2.1 Platform Purpose

SelfMD.ai is a healthcare technology platform that provides:

• Health information management and tracking tools
• Educational health content and resources
• Communication tools between patients and healthcare providers
• AI-powered health insights and recommendations
• Telemedicine consultation facilitation

2.2 Medical Disclaimer

THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.You should always consult with qualified healthcare professionals regarding any health concerns.

• Our platform does not provide medical diagnosis or treatment
• AI-generated insights are for informational purposes only
• We do not replace the doctor-patient relationship
• Emergency situations require immediate professional medical attention

2.3 Emergency Situations

3. User Accounts and Responsibilities

3.1 Account Registration

To use certain features, you must create an account by providing:

• Accurate and complete personal information
• Valid email address and contact information
• Secure password meeting our security requirements
• Verification of identity as required by law

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Enabling two-factor authentication when available

3.3 Accurate Information

You agree to provide accurate, current, and complete health information. Inaccurate information may affect the quality of services and recommendations provided.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use the Service only for:

• Managing your personal health information
• Communicating with authorized healthcare providers
• Accessing educational health content
• Participating in authorized telemedicine consultations

4.2 Prohibited Activities

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Access another user's account without permission
• Attempt to circumvent security measures
• Upload malicious software or harmful content
• Misrepresent your identity or credentials
• Use the Service to practice medicine without proper licensing
• Share prescription medications or controlled substances
• Post false or misleading health information

5. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

5.1 HIPAA Compliance

We are committed to protecting your Protected Health Information (PHI) in accordance with HIPAA and other applicable privacy laws. By using our Service, you acknowledge that we may use and disclose your PHI for treatment, payment, and healthcare operations as described in our Privacy Policy.

5.2 Data Retention

We retain your health information for as long as necessary to provide services and comply with legal requirements. You may request deletion of your account and associated data, subject to legal retention requirements.

6. Intellectual Property Rights

6.1 Our Content

The Service and its original content, features, and functionality are owned by SelfMD.ai and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of health information and content you provide. By using the Service, you grant us a limited license to use your content solely for providing healthcare services and improving our platform.

6.3 Medical Content

Educational content provided through the Service is for informational purposes only and should not be considered medical advice. All medical content is reviewed by qualified healthcare professionals.

7. Telemedicine Services

7.1 Provider Relationships

Telemedicine consultations are provided by licensed healthcare professionals. We facilitate these services but do not employ the healthcare providers directly. Each provider is responsible for their own professional services and liability.

7.2 Limitations

Telemedicine has limitations and may not be appropriate for all conditions:

• Physical examinations cannot be performed remotely
• Diagnostic testing may require in-person visits
• Emergency conditions require immediate in-person care
• Prescription of controlled substances may be restricted

7.3 Technology Requirements

You are responsible for ensuring you have appropriate technology and internet connectivity for telemedicine consultations.

8. Payment and Billing

8.1 Fees and Charges

Certain services may require payment. All fees will be clearly disclosed before you incur charges. You agree to pay all applicable fees and taxes.

8.2 Insurance

We may accept insurance for covered services. You are responsible for understanding your insurance coverage and any applicable copays, deductibles, or non-covered services.

8.3 Refunds

Refund policies vary by service type. Healthcare services are generally non-refundable once provided, except as required by law.

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Medical Disclaimers

WE DO NOT WARRANT THAT THE SERVICE WILL CURE, TREAT, OR DIAGNOSE ANY MEDICAL CONDITION. ALL MEDICAL DECISIONS SHOULD BE MADE IN CONSULTATION WITH QUALIFIED HEALTHCARE PROFESSIONALS.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF YOUR USE OF THE SERVICE.

10. Indemnification

You agree to indemnify and hold harmless SelfMD.ai and its affiliates from any claims, damages, or expenses arising out of your use of the Service, violation of these Terms, or infringement of any rights of another party.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us. Upon termination, your access to the Service will cease, but certain information may be retained for legal and regulatory compliance.

11.2 Termination by Us

We may terminate or suspend your account for violations of these Terms, illegal activity, or other reasons that may harm the Service or other users.

11.3 Effect of Termination

Upon termination, provisions regarding intellectual property, disclaimers, limitation of liability, and indemnification shall survive.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [State/Country], without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising under these Terms shall be resolved through binding arbitration, except for claims that may be brought in small claims court.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the Service or via email. Continued use after changes constitutes acceptance of the new Terms.

14. Contact Information

For questions about these Terms, contact us:

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SelfMD.ai regarding the use of the Service.